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wood wick soy candle: care instructions

We’re thrilled that you’ve picked up one of our wood wick, soy wax candles. There’s some smart ways to care for your candle, and we’ve listed them below. An abridged version of this is most likely printed in the bit of your candle label that we refer to as “overleaf”, for lack of a better term - but there’s a bit more detail below, and some troubleshooting as well!

How to Light and use a wood wick candle

01. ­Wood wick candles are tricky to light. Make sure to light the entire edge of the wick. You might need to do this by lighting both corners, one at a time. It can take a while. Don’t worry about that - good things come to those who wait after all.

02. ­Each time you burn your candle, burn it long enough for the wax to pool all the way to the edges of the candle. This increases the longevity of the candle, and prevents tunnelling - it’s super important, as once your candle starts to tunnel, it’s really difficult to fix. You therefore won’t get the same burn time from the candles.

03. ­Make sure to continuously trim the wick before lighting the candle each time after the first burn, so that it’s around a quarter of an inch above the surface of the wax. If your wick is too long, it may smoke when burned, or burn too high.

Candle performance and scent throw

01. ­We recommend that for best results, you light your candle an hour prior to your intended use of the room, to ensure circulation of the fragrance.

02. ­Don’t position your candle near a draft, open windows, air conditioners, etc. Too much oxygen can cause the flame to burn erratically, and cause the candle to smoke.

Safely using a wood wick soy candle

01. Safety basics: never leave a burning candle unattended; never burn your wood wick candle for more than four hours at a time; do not burn candles on or near anything that could catch fire.

02. ­ Don’t move your candle whilst it’s lit. In fact, don’t touch it at all - it’s hot. Because your candle has a wood wick, it burns at a very high temperature.

03. The fragrance oils contain some chemicals that carry risk of allergens etc. so it’s essential to read the product description on the website, or the safety sticker on the candle, before usage.

04. Common sense basics: always leave at least 10cm between burning candles. Burn out of reach of pets and children. Don’t try to eat the wax even if it smells delicious. And so on.

troubleshooting: if your wood wick candle is smoking, burning with too high a flame, or tunnelling/burrowing

If your wood wick candle is smoking, then there’s one of three potential issues at play. Smoking - visible smoke coming off the wick for an extended period - can be caused by:

  • the candle being positioned in the vicinity of a draught, near a window, or near air conditioning or an extractor fan;

  • the wick not being trimmed prior to use (as noted above, your wick should be trimmed between 1/8th and 1/4th of an inch high prior to burning.

  • the candle has been burning for too long, and there’s too much wick exposed.

In all three cases, we recommend extinguishing the candle safely, and correcting for the error above.

In the event that your candling is tunnelling, or burrowing - that is, the area around the wick is recessing quicker than the outer edges of the candle, creating a situation where there’s a large and deepening hole in the edge of the candle - then this is caused by burning the candle for too short a window.

Each time you use your candle, you should burn it such that the wax pools to the edge of the container. Wood wick candles burn quicker than cotton wicks, and you’ll most often find that an hour of burning will achieve a full pool across the top of the candle. It’s very hard to correct for this error once the candle has been burned into a tunnelling condition, so it’s important to observe this rule each time you burn the candle.

Our candles are thoroughly externally tested for every aspect of their performance. If there’s any issue with the performance of the candle, then please don’t hesitate to get in touch.

soy wax candles: a primer

Soy wax is an organic, natural and sustainable material, and we love it just the way it is. We use responsibly sourced soy wax, and except for generously saturating the wax with our high quality fragrance oils, we add nothing artificial to the wax: no dyes, no colouring agents, and absolutely no paraffin. The candles therefore have a natural, creamy colour, sometimes with a hint of the natural shade of the oil. The finish is smooth to touch, sometimes with some charming imperfections - frosting at the edges; a ripple in the surface. It’s a feature, not a bug.

Soy wax has a lower melting temperature than paraffin candles. This combined with our wooden wicks (which burn hotter than cotton wicks), means that the candle has a lower burn time than an equivalent paraffin candle with a cotton wick - our 5oz soy wax candles have approximately a 20 hour burn time.

We use all-natural, sustainably sourced soy wax in all of our candle products. Our containers are made of tinplate which is widely recycled at kerbside, and all of our packaging (including external packing used for online shipping) is 100% plastic free. Our candles are hand-poured in the UK.

Read a full run-down of our sustainable approach, and our environmental ambitions with our products, here.